Refund Policy

30-day money-back guarantee

Drawra Inc offers a 30-day money-back guarantee on everything sold through Drawra. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date — this applies to both single pay application purchases and Unlimited subscription payments.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and enter the email address you used at checkout, or email us at support@drawra.com and we will arrange it for you. You do not need to give a reason.

What happens next

Approved refunds are returned to the original payment method. Depending on your bank, it can take a few business days to appear. Refunding a subscription payment also ends the subscription, and refunding a pay application purchase removes the unused pay application credit from your account.

Cancelling a subscription

You can cancel the Unlimited subscription at any time from Company settings in the app, or through the Paddle billing portal. Cancellation stops future charges; you keep access until the end of the period you already paid for.